Effective Date: January 2024 Welcome to Tribe Bubble Tea! By accessing or using our website or services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. Introduction

These Terms and Conditions govern your use of the Tribe Bubble Tea website and any services provided through it. By using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue your use of our site and services.

2. Eligibility

To use our website or make a purchase, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet these eligibility requirements. Tribe Bubble Tea reserves the right to refuse service or cancel orders at our discretion.

3. Product Information

We strive to provide accurate descriptions and pricing for all products available on our website. However, we do not guarantee that product descriptions, pricing, or other content are free from errors. Prices and availability are subject to change without notice. All purchases are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payments

When you place an order with Tribe Bubble Tea, you agree to provide accurate and up-to-date payment information. We accept various payment methods, which may be processed through third-party payment processors. You will receive a confirmation email once your order is placed. Tribe Bubble Tea reserves the right to refuse or cancel any order for reasons including product availability, errors in the product information, or payment issues.

5. Shipping and Delivery

We offer various shipping options for both local and national deliveries. Shipping fees and estimated delivery times are provided at checkout. While we strive to meet delivery timelines, unforeseen delays may occur, and Tribe Bubble Tea is not responsible for delays outside of our control. Customers are responsible for ensuring the correct delivery address is provided.

6. Refunds and Returns

Please refer to our Refund Policy for details on how to request refunds, returns, or exchanges. Refunds are available under specific conditions, including incorrect or damaged items. Certain products, such as opened or customized items, are non-refundable. For more details, visit our Refund Policy page.

7. Loyalty Program

Tribe Bubble Tea offers a loyalty program for our valued customers. Points are earned with each purchase and can be redeemed for free products or discounts. We reserve the right to modify or cancel the loyalty program at any time, including changing how points are earned or redeemed.

8. Promotions and Discounts

We may offer promotions, discount codes, or special offers from time to time. These offers are subject to their own terms and may have expiration dates or usage limits. Unless stated otherwise, promotions cannot be combined with other discounts or offers.

9. User Conduct

By using our website, you agree to act responsibly and not misuse the site or its content. You may not engage in any fraudulent activity, attempt to hack the site, or use the site for illegal purposes. Tribe Bubble Tea reserves the right to terminate accounts or refuse service to users who violate these terms.

10. Intellectual Property

All content on the Tribe Bubble Tea website, including logos, images, text, and graphics, is the property of Tribe Bubble Tea and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Tribe Bubble Tea shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. While we strive to provide accurate information, we do not guarantee the completeness, reliability, or accuracy of the site’s content.

12. Third-Party Links

Our website may contain links to external websites or third-party services. Tribe Bubble Tea is not responsible for the content, privacy practices, or terms of use of these external sites. We encourage you to review the terms and policies of any third-party websites you visit.

13. Modification of Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website after such changes will constitute acceptance of the new terms. We recommend checking this page regularly to stay informed of any updates.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: Tribe Bubble Tea Customer Support Email: support@tribebubbletea.co.za