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Find Your Role
Join Our Dynamic Team
At Tribe Bubble Tea, we believe in blending talent, creativity, and passion. Whether you’re crafting drinks, making delicious waffles, or ensuring smooth operations at the till, every role is vital to our success. Explore the opportunities and find where you fit in our Tribe!
Waffle Artisan
Barista
Till Maestro
Committed to Equal Opportunity
Diversity and inclusion are at the heart of who we are. We celebrate individuality and are committed to providing a workplace where everyone feels valued, respected, and empowered to thrive.
Join Our Tribe
What We Look For in Our Team
We’re looking for passionate, driven individuals who thrive in a fun and fast-paced environment. Each role is essential to creating the exceptional experiences our customers love. Find out what we’re looking for in every position below.
What the Position Is:
The Kitchen Whiz is the heart of the behind-the-scenes action at Tribe Bubble Tea. This role involves preparing ingredients, maintaining cleanliness, and ensuring that the kitchen operates efficiently. You’ll be the foundation of every drink and dish that leaves the counter, making sure everything runs like clockwork.
Why It Is Important:
This position is vital because a well-prepped, organised kitchen is the key to smooth service. The Kitchen Whiz ensures that baristas and waffle makers have everything they need to serve customers promptly and with high quality. Without a clean and efficient kitchen, we can’t deliver the exceptional standards Tribe Bubble Tea is known for.
The Qualities We Want for This Position:
• Organisation Skills: You know how to keep a workspace tidy and efficient.
• Attention to Detail: Small things, like portioning ingredients or keeping utensils sanitised, matter to you.
• Punctuality and Reliability: You show up on time and are dependable, especially during busy shifts.
• Team Player: You understand the importance of working with others to ensure smooth operations.
• Adaptability: You can stay calm under pressure and handle the fast-paced environment of a busy kitchen.
• Passion for Quality: You take pride in your work and aim for excellence every time.
What Would Be Expected of Them in This Role:
1. Ingredient Preparation:
• Washing, cutting, and portioning ingredients for drinks and waffles.
• Ensuring all ingredients are fresh and properly stored.
2. Maintaining Kitchen Cleanliness:
• Cleaning counters, equipment, and utensils regularly to meet hygiene standards.
• Emptying bins, wiping down surfaces, and ensuring the kitchen is spotless at the end of the shift.
3. Stock Management:
• Keeping track of ingredient levels and informing the manager if restocking is needed.
• Rotating stock to ensure ingredients are used before their expiry date.
4. Supporting Front-of-House:
• Ensuring baristas and waffle makers have the ingredients they need during service.
• Quickly responding to requests for additional items or equipment during busy times.
5. Safety and Hygiene Compliance:
• Following food safety protocols and maintaining high hygiene standards.
• Ensuring all food preparation is done safely and responsibly.
6. Working Under Pressure:
• Staying composed during peak hours to keep the kitchen running smoothly.
• Anticipating the team’s needs and staying proactive.
What This Role Can Achieve:
As a Kitchen Whiz, you will be the unsung hero of our Tribe. Your contributions will make a tangible difference in how efficiently our team operates and how satisfied our customers feel. You’ll gain experience in food preparation, organisation, and teamwork while being an essential part of a vibrant, growing business.
What the Position Is:
The Waffle Wizard is the creator of sweet masterpieces at Tribe Bubble Tea. This role involves crafting golden, crispy waffles with care, adding decadent toppings, and ensuring each waffle delights our customers. You’ll be the artist behind one of our most-loved menu items.
Why It Is Important:
Waffles are a key part of the Tribe Bubble Tea experience, and your work will keep our customers coming back for more. By delivering high-quality, perfectly prepared waffles, you’ll play a major role in creating unforgettable moments for our guests.
The Qualities We Want for This Position:
• Creativity: You love experimenting with flavours and presenting waffles beautifully.
• Attention to Detail: You ensure every waffle is cooked to perfection and meets our quality standards.
• Consistency: Every waffle you make tastes just as amazing as the last.
• Teamwork: You collaborate effectively with kitchen staff and baristas to keep service smooth.
• Time Management: You work efficiently, especially during busy hours, to meet customer demands.
• Passion for Desserts: You take pride in creating waffles that make people smile.
What Would Be Expected of Them in This Role:
1. Waffle Preparation:
• Mixing and preparing waffle batter with precision.
• Cooking waffles to perfection using our equipment.
• Adding toppings in a visually appealing and consistent manner.
2. Maintaining Cleanliness:
• Cleaning the waffle station regularly to maintain hygiene standards.
• Sanitising equipment and utensils after each shift.
3. Stock Management:
• Monitoring and restocking waffle ingredients and toppings.
• Informing the manager when inventory needs replenishing.
4. Quality Control:
• Ensuring all waffles meet Tribe Bubble Tea’s high standards.
• Addressing any inconsistencies in preparation or presentation.
5. Customer Interaction:
• Engaging with customers when needed to provide a friendly experience.
• Taking feedback on waffles and sharing it with the team for improvement.
What This Role Can Achieve:
As a Waffle Wizard, you’ll create moments of joy for our customers through your delicious creations. You’ll develop your culinary skills, creativity, and ability to work efficiently in a team. Your role will make a lasting impression on every customer who enjoys your waffles, becoming a key part of their Tribe Bubble Tea experience.
What the Position Is:
The Bubble Tea Artist is the creator of our signature drinks at Tribe Bubble Tea. This role involves crafting beverages with precision, customising orders to perfection, and delivering exceptional customer service. You’ll be the face of our Tribe, making every visit special for our customers.
Why It Is Important:
The Barista is at the heart of the customer experience. By consistently delivering high-quality drinks and friendly service, you’ll help build customer loyalty and make Tribe Bubble Tea a welcoming space for everyone. You’ll play a vital role in shaping the moments customers remember and cherish.
The Qualities We Want for This Position:
• Passion for Bubble Tea: You love experimenting with drinks and take pride in creating the perfect cup.
• Attention to Detail: Every drink you make is consistent, beautifully presented, and meets customer expectations.
• Friendly and Approachable: You enjoy interacting with people and making them feel welcome.
• Quick Learner: You can pick up new recipes, techniques, and processes quickly.
• Multitasking: You thrive in a fast-paced environment and can handle multiple orders with ease.
• Team-Oriented: You enjoy working collaboratively to ensure the best experience for customers and colleagues alike.
What Would Be Expected of Them in This Role:
1. Drink Preparation:
• Following recipes to prepare bubble tea drinks with precision.
• Customising drinks based on customer preferences, such as sweetness levels and toppings.
2. Customer Service:
• Greeting customers with a warm smile and assisting with their orders.
• Offering recommendations to help customers discover new favourites.
3. Station Maintenance:
• Keeping the barista station clean, stocked, and organised.
• Regularly checking equipment to ensure smooth operation.
4. Quality Control:
• Ensuring every drink meets Tribe Bubble Tea’s quality and presentation standards.
• Addressing any issues with drink preparation promptly and effectively.
5. Team Collaboration:
• Working closely with other team members to ensure efficient service.
• Assisting during busy periods to keep things running smoothly.
What This Role Can Achieve:
As a Bubble Tea Artist, you’ll be the highlight of a customer’s visit, creating memorable experiences with every cup. You’ll develop your skills in drink preparation, customer service, and multitasking while being part of a supportive team. Your creativity and dedication will shine in every drink you craft.
What the Position Is:
The Till Maestro is the friendly face of Tribe Bubble Tea who ensures every customer leaves with a smile. This role involves managing orders, handling transactions, and creating a seamless customer experience. You’ll be at the heart of our operations, connecting with customers and keeping everything running smoothly.
Why It Is Important:
The cashier is often the first and last point of contact for customers, making this role essential to creating a positive impression of Tribe Bubble Tea. You’ll ensure every transaction is accurate, every order is clear, and every customer feels valued, contributing to the overall efficiency and reputation of the store.
The Qualities We Want for This Position:
• Friendly and Welcoming: You create a positive and inviting atmosphere for customers.
• Accuracy: You handle orders and transactions with precision, minimising errors.
• Efficient: You manage the till and customer flow to keep service running smoothly.
• Problem-Solver: You can handle customer queries or concerns calmly and effectively.
• Team Player: You communicate clearly with the team to ensure orders are prepared as requested.
• Tech-Savvy: You are comfortable using point-of-sale (POS) systems and learning new tools.
What Would Be Expected of Them in This Role:
1. Processing Transactions:
• Accurately handling cash, card, and digital payments.
• Ensuring the till is balanced at the end of each shift.
2. Order Management:
• Taking customer orders and ensuring they are correctly recorded.
• Communicating orders clearly to the baristas and kitchen staff.
3. Customer Interaction:
• Greeting customers warmly and assisting them with any questions.
• Providing recommendations and helping customers choose their perfect drink or snack.
4. Problem Resolution:
• Addressing and resolving any customer concerns or complaints professionally.
• Escalating issues to the manager when necessary.
5. Station Maintenance:
• Keeping the till area clean and organised.
• Restocking receipt rolls, menus, and other front-of-house supplies as needed.
What This Role Can Achieve:
As a Till Maestro, you’ll be a key player in delivering an exceptional customer experience at Tribe Bubble Tea. You’ll develop valuable skills in communication, problem-solving, and point-of-sale systems while building meaningful connections with customers and teammates. Your role will ensure every customer leaves with a smile and a great memory.
What the Position Is:
The Tribe Leader is the guiding force behind the success of Tribe Bubble Tea. As the manager, you’ll oversee daily operations, inspire your team, and ensure the shop runs like a well-oiled machine. This role combines leadership, strategic thinking, and a passion for creating exceptional customer experiences.
Why It Is Important:
The manager sets the tone for the entire team and ensures that every aspect of the business operates smoothly. From staff morale to customer satisfaction, you’ll play a pivotal role in maintaining Tribe Bubble Tea’s reputation for excellence and fostering a welcoming, positive environment.
The Qualities We Want for This Position:
• Leadership: You inspire and motivate the team to perform at their best.
• Problem-Solving Skills: You can think quickly and make decisions that benefit both the team and the customers.
• Organisation: You’re skilled at managing schedules, inventory, and overall operations efficiently.
• Communication: You connect effectively with staff and customers, ensuring clarity and harmony.
• Customer Focused: You’re passionate about creating memorable experiences for customers and resolving their concerns promptly.
• Experience: You have prior experience in leadership roles, preferably in the food and beverage or retail industry.
What Would Be Expected of Them in This Role:
1. Team Leadership:
• Leading and mentoring the team to achieve daily and long-term goals.
• Conducting regular staff meetings and providing constructive feedback.
2. Operational Management:
• Overseeing the shop’s daily operations, including scheduling and inventory management.
• Ensuring compliance with health, safety, and hygiene standards.
3. Customer Experience:
• Addressing customer concerns and ensuring every visitor has a positive experience.
• Creating initiatives to boost customer satisfaction and loyalty.
4. Financial Oversight:
• Managing budgets, monitoring sales, and analysing performance data.
• Implementing strategies to achieve sales targets and improve profitability.
5. Staff Development:
• Recruiting, training, and onboarding new team members.
• Identifying opportunities for team growth and professional development.
What This Role Can Achieve:
As the Tribe Leader, you’ll have a profound impact on both the team and the customers. You’ll build a culture of excellence, foster growth in your staff, and drive the success of Tribe Bubble Tea. This role will allow you to develop leadership skills, operational expertise, and the rewarding experience of being a cornerstone of a thriving business.
Your Journey Starts Here
How to Apply to Join Our Tribe
Be part of something extraordinary! Joining the Tribe Bubble Tea team means stepping into a world of creativity, connection, and endless opportunities. We’re looking for passionate individuals who want to grow, make a difference, and create memorable experiences for our customers. Ready to take the first step? Applying is quick, easy, and the start of an exciting journey!
Voices of Our Tribe
What Our Team Says About Us
Our team is everything. Hear from those who’ve grown with us, thrived in our culture, and made lasting memories as part of the Tribe.
Grow With Us
Endless Opportunities to Thrive
Climb the Ladder
We provide clear pathways for growth, helping you advance from entry-level roles to leadership positions.
Learn and Improve
Gain valuable skills in customer service, leadership, and teamwork through hands-on training.
Support Every Step
Our mentorship and teamwork culture ensures you always have the support you need to succeed.
Peek Inside Our World
Behind the Scenes at Tribe Bubble Tea
Get to Know Us
See What Makes Tribe Bubble Tea Special
Get to know our amazing team, the vibrant culture we’ve built, and what makes working at Tribe Bubble Tea so special. From teamwork to shared passion, see why our employees love being part of the Tribe.
Your Questions, Answered
FAQs About Joining the Tribe
1. Do I need previous experience to apply?
While previous experience in the food and beverage industry is helpful, it’s not required for most roles. We value enthusiasm, a willingness to learn, and a passion for delivering great customer experiences. If you bring the right attitude, we’ll provide the training to help you succeed.
2. What does the application process involve?
The application process is simple. Start by filling out our online application form, where you’ll share your personal details, education background, and supporting information. Once reviewed, shortlisted candidates will be contacted for an interview to discuss their fit for the role.
3. What qualities do you look for in Tribe members?
We’re looking for team players who are friendly, adaptable, and committed to excellence. Whether you’re preparing drinks, serving customers, or leading a team, having a positive attitude, strong communication skills, and a passion for quality is key to thriving at Tribe Bubble Tea.
4. Are there opportunities for growth within the company?
Absolutely! At Tribe Bubble Tea, we’re committed to helping our team grow. Many of our Tribe members have advanced from entry-level positions to leadership roles. With hard work, dedication, and a willingness to learn, there’s no limit to how far you can go.
5. What is the work environment like at Tribe Bubble Tea?
At Tribe Bubble Tea, we pride ourselves on creating a positive, supportive, and collaborative work environment. Our team is like a family, where everyone works together to deliver exceptional customer experiences. We value creativity, celebrate individuality, and ensure every team member feels appreciated and empowered.